Patient Service Specialist - Float

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience—starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center.

• Start Strong:
  Mentorship and orientation to ensure a successful transition
• Recharge & Refresh:
  Generous PTO
• Health Matters:
  Comprehensive medical/RX, vision, dental plan
• Invest in Your Future: 401(k) matching, life/disability protection

• Greet and register patients, provide visit information and next appointment details as they check out
• Schedule patient appointments in person and via phone
• Communicate regularly with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

• High School Diploma or GED required
• 1 Year of Front Desk Experience

• Insurance Verification Experience
• 1 Year of Medical Office Experience

• Ability to walk, stand, bend, and reach consistently throughout a shift
• Appropriate manual dexterity to enable typing throughout a shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

$/hour (based on experience)