Patient Care Coordinator; PCC

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Patient Care Coordinator

Loop Clinic (Onsite) – Chicago, IL

Full-Time

Front Desk Manager or Practice Manager

Clarity Clinic is a leading interdisciplinary private practice offering psychiatric, psychological, and therapeutic services through a holistic, team-based approach. Our mission is to thoughtfully guide each individual on their journey toward clarity and mental wellness by delivering exceptional, comprehensive care. Our team includes Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists who work collaboratively to support our patients’ personal and professional balance.

We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full‑time, onsite‑only position blends administrative healthcare operations with high‑touch, empathetic service.

• Shift I – 7:30 am – 4:00 pm
• Shift II – 8:00 am – 4:30 pm or 9:00 am – 5:30 pm
• Shift III – 12:00 pm – 8:30 pm
• Saturday – 7:45 am – 5:00 pm (rotating)

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Address inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Accurately maintain and update patient records.
• Support communication of provider messages, appointment reminders, and follow‑ups.
• Generate and review reports to ensure smooth, efficient patient care.
• Facilitate medication refill requests and coordinate with pharmacies and providers.
• Explain coverage,‑pays, deductibles, and prior authorizations in patient‑friendly terms.
• Verify insurance coverage and collect payments professionally and compassionately.
• Ensure accurate billing and reconcile daily payment batches.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Assist with clinic operations and leadership initiatives as needed.

• Associate degree in healthcare administration or related field required (Bachelor’s preferred).
• Minimum of 1 year experience in a healthcare or customer service role (mental health experience a plus).
• Strong communication skills with a warm, empathetic approach to patient care.
• Detail‑oriented with strong organizational and problem‑solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

• Compensation: $20.00–$24.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental, vision, EAP services, and more.
• Monthly Wellness Services reimbursement.
• 401(k) match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

We celebrate diversity and encourage applications from minorities, LGBTQ+ individuals, and all backgrounds.