Patient Health Navigator

Join to apply for the Patient Health Navigator role at Community Health Partnership of Illinois (CHP).

Community Health Partnership of Illinois is a non-profit organization that provides primary health care to migrant farm workers and other medically underserved populations throughout northern and central Illinois, specializing in primary preventive medical, dental, and behavioral health services. Our focus is delivering quality, culturally responsive health care services to our patients, caregivers, and partners in the communities we serve.

The PHN builds effective working relationships with patients, helping to secure medical appointments for primary and specialty care, educate and assist patients to navigate the complex health care system. To navigate this system, PHNs work effectively with both patients and CHP s multidisciplinary care teams, providers and community partners. PHNS works closely with medical providers, primary care teams, and other agencies to improve patient outcomes and care.

PHNS completes intake interviews for their clients, provide regular follow-up care and documentation and provide referrals and referrals follow-up to other services, as necessary.

• Build effective working relationships with patients and help secure medical appointments for primary and specialty care.
• Educate and assist patients to navigate the health care system.
• Collaborate with CHP s multidisciplinary care teams, providers, and community partners to improve patient outcomes.
• Complete intake interviews, provide regular follow-up care and documentation, and arrange referrals and follow-up to other services as necessary.

• Requires experience in directly supporting programs and managing caseloads.
• Ability to think critically and make decisions based upon the information you are provided with.
• Must be able to maintain professionalism with clients, coworkers, staff, and referring agencies.
• Ability to be a self-starter and work independently with limited oversight.
• Ability to communicate affectively by telephone, in person and digital. This includes texting, phone calls, emails, and video conferencing, as necessary.
• Ability to navigate stairs, curbs, or other environmental obstacles.

• Must have experience working in community work. This can include advocacy, volunteering, etc.
• Must be willing to see the inherent worth and dignity of each client.
• Must have experience assisting underserved community residents with community resources.
• Experience as a Certified Application Counselor and certified and maintain certification.
• Ability to communicate effectively with management and other departments.
• Strong understanding of business goals and standards for customer service.
• Experience working with non-profit or other social service organization and other community organization.
• Ability to effectively organize and manage multiple client caseloads and encourage coworkers to do the same.

• Requires experience in directly supporting programs and managing caseloads.
• Ability to think critically and make decisions based upon the information you are provided with.
• Must be able to maintain professionalism with clients, coworkers, staff, and referring agencies.

• Entry level

• Temporary

• Other, Information Technology, and Management

• Public Health