Patient Services Representative, Medical Oncology

Job Description

Be a part of a world-class academic health‑care system at UChicago Medicine as a Patient Services Representative in our Medical Oncology Clinic in Hyde Park
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In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assist patients with financial and billing inquiries and perform collection functions.

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
• Performs pre and post‑billing functions, responds to patient inquiries in‑person and via written correspondence.
• Verifies insurance coverage
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
• Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
• Answers incoming calls and assists with general clerical duties as needed within the department

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 key strokes an hour
• Ability to accurately and efficiently enter alphanumeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system
• Successful completion of competencies related to the Point of Service Collection policy

• Associate or Bachelor’s Degree preferred
• Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols
• Oncology Experience, Preferred

• Job Type/FTE:
  Full Time (1.0 FTE)
• Shift: M-F 9:30am - 6:30pm
• Unit/Department:
  Medical Oncology
• CBA Code: 743 Clerical

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Day shift, from approximately 9:30am - 6:30pm and will not be scheduled for on‑call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park campus. The days of the week that you are scheduled will be Monday through Friday.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward.

If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre‑employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious…