Patient Access Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Ann & Robert H. Lurie Children's Hospital of Chicago
Full Time, Part Time
position
Listed on 2026-03-09
Job specializations:
-
Healthcare
Healthcare Administration
Salary/Wage Range or Industry Benchmark: 19 - 28.5 USD Hourly
USD
19.00
28.50
HOUR
Job Description & How to Apply Below
Position: Patient Access Specialist-3
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location
680 Lake Shore Drive
Job Description K.S.A.'s
High school diploma required. Some college preferred.A minimum of two years of general office or healthcare experience required.Some knowledge of medical terminology, strongly preferred.Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/organizational and prioritization skills needed.Problem solving skills and ability to handle multiple priorities in fast paced environment. Requires a high level of accuracy, attention to detail and the ability to perform under pressure of deadlines.Job Duties
Answers multiple divisional phone calls; responding to customer requests including, and not limited to cross departmental appointment scheduling, screening, routing calls and registration.Responds to hospital and department related questions as appropriate. Facilitates consumer communication by retrieving and distributing messages in the appropriate database.Provides physician-patient support using scheduling guidelines and online knowledge-based tool to schedule new and return appointments.Correctly identifies and collects patient demographic information in accordance with organization standards, verifies insurance eligibility and completes registration as needed for families.Transcribes new referrals in Epic from phone or fax and submit referrals for clinical triage as specified by division guidelines or Epic instruction.Assists in facilitating both electronic and non-electronic communication for families and patients. Provides family pertinent next steps for visit.Signs up patients for MyChart as well as utilizing the Epiccare Link functionality as appropriate.Maintains performance metrics related to department and individual key performance indicators and all quality goals consistently.Obtains referral for scheduled services.Reviews and collects outstanding patient liabilities as appropriate (estimates, copays, outstanding balances, self pay, etc.).Meets expectations of outstanding service, including behavior that models Core Values with every encounter, every time. Adheres to organizational Power of All principles.Maintains confidentiality and HIPAA regulations.Assist with training new and current employees as needed.Other job functions as assigned.Lurie Children's will consider visa sponsorship of qualified candidates for the registered nurse role, subject to all applicable law as well as business and budgetary limitations.
Education
High School Diploma/GED (Required)
Pay Range
$19.00-$28.50 Hourly
At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.
For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Employer contribution toward…
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