Optician: Frame & Lens Specialist Patient Care

Overview

Big City Optical is a leading firm in the optical industry, known for innovative products and a commitment to excellence. We are seeking an Optician to support our mission of providing premier eye care in our communities.

• Conduct pre‑examination assessments of patients.
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up‑to‑date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conduct quality assessment of orders prior to patient pickup.
• Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies, and participate in off‑hours inventory count work as needed.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations and insurance billing.
• Conduct follow‑up calls to check in on patients and proactively advise on eye‑care appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

• 1 year experience preferred, not required.
• Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
• Detail‑oriented, with strong organizational and time‑management skills.
• Ability to work collaboratively in a team environment.
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
• ABO certification is a plus.

The work environment is moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Employee must regularly stand, walk, sit, use hands to handle items, reach, talk or hear. They may stoop, kneel, crouch, climb, or crawl, and lift or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perception and ability to adjust focus.

Pay: $20‑26 per hour.

• Incentive Plan Participation
• Company‑subsidized Medical Insurance
• Company‑subsidized Dental Insurance
• Company paid Short Term Disability Insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan