Spanish Bilingual Certified Pharmacy Technician Refill & Medication Adherence

Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence

Remote

Language Requirement: Fluent in English and Spanish (verbal and written)

Location: Remote (U.S.)

Are you a certified pharmacy technician who is passionate about patient advocacy, medication access, and culturally competent care? Do you thrive in a fast-paced, service-driven environment and enjoy proactive patient outreach?

As a Bilingual (Spanish) Patient Engagement Specialist
, you will play a vital role in supporting patients throughout their medication journey. You’ll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish
.

This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact.

In this role, you’ll manage both inbound and outbound pharmacy communications
, support medication adherence, and help remove access barriers for patients across diverse populations.

• 📞 Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
• ✅ Educate and guide patients through the end-to-end medication refill process
• 💊 Coordinate prescription refills, including data entry and pharmacy claim adjudication
• 🔍 Perform prescription status checks and resolve adjudication or coverage issues
• 🤝 Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
• 🧾 Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies
• ❄️ Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols
• 📊 Accurately document and maintain patient, prescription, and communication records across multiple systems
• 📈 Identify repeat issues and trends, escalating opportunities for workflow or process improvement
• 🔒 Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards
• 🧠 Participate in ongoing training, quality assurance activities, and professional development
• ⏰ Maintain schedule flexibility to support health system partner needs
• 8-hour shifts, Monday–Friday between 7:00am–7:00pm EST
• Occasional weekends as needed

Additional responsibilities may be assigned as business and patient care needs evolve.

• ⭐ National Pharmacy Technician Certification (CPhT) required
• ✅ Active State Pharmacy Technician registration (obtainable with national certification)
• 📄 Willingness to obtain additional required licensure within an agreed timeframe
• • Continued employment contingent upon licensure compliance

• 🎓 High school diploma or GED required
• 🧪 1–3 years of pharmacy technician experience preferred, particularly in:
  • Medication refill management
  • Pharmacy claim adjudication and insurance troubleshooting
  • Specialty pharmacy or complex therapies
  • Collaboration with clinical care teams
  • Remote, call center, or high-volume pharmacy environments (strong plus)

• 🗣️ Fluency in both English and Spanish (spoken and written) is required
• Ability to communicate complex healthcare and medication information clearly and compassionately in both languages
• Experience supporting diverse or underserved patient populations preferred

• Exceptional phone presence and patient communication skills
• Comfortable with proactive outbound patient engagement
• Strong collaboration skills across clinical, pharmacy, and payor teams
• Proficiency in Microsoft Word and Excel
• Ability to quickly learn new systems, platforms, and workflows
• Excellent attention to detail, organization, and multitasking abilities

• 💙 Empathetic, patient-first, and culturally sensitive
• ✅ Reliable, highly accountable, and dependable
• 🤝 Collaborative team player with a quality-driven mindset
• 👂 Strong listener and clear, confident communicator
• ⏱️ Consistently punctual with minimal unscheduled time off