Enrollment Specialist

Boulder Care is hiring Enrollment Specialists for a 100% remote, full-time position, with multiple shifts available based on team needs (see application for shift details).

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support.

Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

As an Enrollment Specialist
, you are the first point of contact for people seeking care. You are the voice and face of Boulder Care for new and returning patients, as well as for pharmacies, insurers, and referral partners. In this role, you will answer questions, explain services, verify insurance eligibility, schedule appointments, and enroll new patients—all while exemplifying Boulder’s values of empathy, dignity, and stigma-free care.

This position involves frequent conversations with individuals seeking care during vulnerable moments and requires emotional awareness, clear communication, and the ability to remain calm and grounded in a fast-paced environment.

Enrollment Essential Functions (70%)

• Support potential patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported
• Explain insurance coverage and benefits clearly and compassionately
• Enroll new patients and support payment setup as needed
• Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support
• Proactively manage schedules and help fill gaps to support care team efficiency

Patient Support Responsibilities (30%)

• Monitor incoming faxes, upload documentation to patient charts, and respond to voicemails
• Conduct outreach for appointment reminders, rescheduling, and other follow-up needs
• Share recurring patient questions, technical challenges, and enrollment barriers with the Care Team

This role is a strong fit for someone who enjoys people-centered, fast-paced work and can balance empathy with structure. Successful Enrollment Specialists are comfortable navigating sensitive conversations, switching between tasks throughout the day, and collaborating closely with teammates to ensure no patient falls through the cracks.

• 2+ years of experience in a healthcare setting
  , including inbound & outbound calls, customer service, scheduling, referrals, patient support, billing, or health systems
• Familiarity with healthcare terminology, particularly within addiction medicine
• Commitment to serving individuals with substance use and mental health challenges using non-stigmatizing, person-first language
• Understanding of insurance enrollment processes and payer/provider terminology
• Comfort using technology and common business tools (Google Workspace, video meetings, spreadsheets)
• Strong written and verbal communication skills in a virtual environment
• Highly organized, detail-oriented, and self-directed
• Ability to multitask, prioritize, and follow through with minimal supervision
• Team-oriented mindset with a strong sense of shared responsibility

• Experience working in a startup or rapidly changing environment
• Experie…