Street Outreach Coordinator

Department: Community Based Care

Shift: Full-Time | 8:30AM – 5:00PM

Pay Grade: 106

Location: Multiple Sites | Community
- Based/Field Based (City of Chicago)

Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with

This role builds trust, reduces barriers to care, and connects participants to healthcare, social services, and supportive resources. This position supports outreach efforts across multiple locations including shelters, encampments, drop-in centers, and community sites. The Street Outreach Coordinator also plays a key role in supporting clinical access by assisting with participant registration in the Agency EHR system, verifying insurance coverage, and documenting outreach encounters and service coordination activities in accordance with confidentiality and organizational standards.

• Conduct regular outreach in shelters, encampments, drop-in centers, and public spaces to identify and engage individuals in need of services.
• Build rapport and trust with participants through consistent, respectful, trauma-informed, and compassionate interactions.
• Engage individuals who may not be connected to care, are referred for services, or are seeking care through emergency departments or other community settings.

• Provide ongoing support, encouragement, and follow-up to promote engagement in healthcare and supportive services.

• Provide case coordination and referrals to available services including healthcare, housing resources, food assistance, employment programs, and other community-based supports.
• Assess participant needs and connect individuals to appropriate internal and external resources.
• Assist participants with completing applications for benefits, housing programs, and other services as needed.
• Collaborate with multidisciplinary teams and community partners to support continuity of care and address social determinants of health.
• Participate in daily huddles to identify participants requiring additional support and coordinate follow-up actions.

• Support participant access to care by completing registration and/or check-in tasks in the agency EHR system as needed.
• Verify and update participant demographic information, insurance coverage, and eligibility when applicable.
• Assist with ensuring accurate documentation related to outreach encounters, referrals, and service coordination in the agency EHR system.
• Maintain accurate and timely records of participant interactions and referrals in compliance with confidentiality and organizational standards.

• Coordinate access to medical care including scheduling appointments and supporting appointment readiness.
• Facilitate transportation support for participants as appropriate, which may include arranging transportation or accompanying participants to appointments when needed and approved.
• When required and in accordance with organizational policy, may assist with transporting participants to healthcare appointments or service locations.

• Track and maintain outreach activities, participant progress, and outcomes using designated systems
• Maintain a caseload of participants as required by program needs and/or grant stipulations.
• Prepare reports and summaries as needed for program evaluation, performance improvement, and funding requirements.
• Participate in community meetings, partner collaborations, and advocacy efforts to strengthen systems of care.

• Work across multiple sites and programs as assigned based on operational needs.
• Performs other duties as assigned.

• High School Diploma required (associate or bachelor’s degree in social work, Human Services,…