Patient Services Representative III - Dental

Job Category: Practice Ops

Requisition Number: PATIE
001815

• Posted :
  July 13, 2026
• Full-Time

Showing 1 location

HBH New Halsted
3501 N Halsted St
Chicago, IL 60657, USA

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Contribute to groundbreaking health initiatives and research.
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • BCBS Dental
• BCBS Vision
• Paid Time Off:
• 3-weeks paid vacation and 1-week of personal time
• 12 accrued sick days per year
• PTO Exchange allows employees to turn unused PTO into liquid assets
• 401k program with up to 5% employer match after 90 days
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

What you can expect:

A Patient Services Representative (PSR) provides a variety of reception and administrative services for clients, patients, and visitors, under the direction of the Practice Manager. A Patient Services Representative is instrumental in maintaining an efficient and effective appointment and visit flow for all clients/patients. This role ensures client/patient needs are being met throughout the entirety of their visit. A Patient Services Representative I performs entry-level duties, while a Patient Services Representative II performs entry-level to moderately complex duties, and a Patient Services Representative III performs moderately to highly complex duties.

Pay:

How you will make an impact:

(Duties that occupy a major portion of time and importance in the job)

• Greets and provides guidance to all Howard Brown Health (HBH) visitors with professionalism and creates customer loyalty.
• Notifies HBH staff of all visitors, takes messages, and provides basic referral information within the scope of knowledge and training.
• Screens patients and visitors for COVID-19, Monkeypox (MPV) and any other emerging infectious diseases by taking temperatures and asking appropriate screening questions.
• Records demographic, billing, and insurance information into the electronic medical records (EMR) system.
• Conducts financial assessments for patients applying for Sliding Fee, as described in the policy and procedures.
• Verifies insurance benefits for all new patients, and current patients on an annual basis and/or upon change of insurance coverage.
• Collects payments on patient account balances in the EMR, co-payments, and all applicable fees at time of patient/client visit.
• Schedules appointments for client/patient care including all follow-up appointments.
• Ensures that all patients and visitors follow appropriate PPE regulations and guidelines when entering the building and throughout their visit.
• Provides excellent customer service and answers all client, patient, and visitor questions and/or refers them to appropriate parties.
• Checks all patients in and out using the EMR system.
• Distributes and receives registration packets for clients and patients.
• Identifies uninsured patients and facilitates patient access to support services in collaboration with other HBH departments and troubleshoots insurance-related issues.
• Reviews, scans, and uploads identification and insurance cards for all visits.
• Ensures patient compliance with an agreed payment plan.
• Develops familiarity with Howard Brown Health’s program and funding sources and communicates…