Customer Service Representative - Patient Registration

Job Description

*
* Location:

*
* ** Ascension Presnce st Joesph chicago IL*
* ** Shift:*
* ** 6:30 or 7:00 A.M
-3:00 P.M*
* ** Monday through Friday Alternating weekends*
* Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join  
** R1** , the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a  
** Patient Registration Customer Service Representative
** in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll:

+ Help patients navigate the registration process

+ Answer questions with confidence, clarity, and compassion

+ Gather accurate information quickly in a fast-paced environment

+ Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

** Why You'll Love This Job*
* Make a Real Difference:
Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:
From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:
You'll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment:
We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

** What You'll Do Day-to-Day*
* + Work across multiple computer systems to register patients efficiently

+ Answer phones and gather information quickly and accurately

+ Assist patients who may be ill, anxious, or confused

+ Navigate diverse insurance plans and coverage details (with training!)

+ Adapt to interruptions from clinical teams during urgent care situations

+ Build rapport and ease patient concerns in real time

_This isn't a sit-back-and-relax desk job-you'll be on your feet, thinking fast, and making a real impact._

** Requirements*
* + High School Diploma or GED

+ Strong customer service experience

+ Ability to pass background check, drug test, and meet vaccination requirements

** Preferred*
* + Medical or healthcare experience (but not required!)

** Your Healthcare Career Starts Here*
* If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.  
** Apply today!*
* ** What you'll do:*
* + Serve as the 
** first point of contact**  for patients, managing phone calls and computer-based check-ins with accuracy and efficiency

+ Provide 
** calm, compassionate support**  to individuals who may be anxious or unwell.

+ Work in a 
** fast-paced, dynamic environment** , balancing multiple systems and tasks with confidence

+ Learn and apply 
** insurance and healthcare registration processes**  through comprehensive training

+ Collaborate with a 
** reliable, supportive team**  focused on your success and long‑term career growth at R1 RCM Inc

** If you're detail** ‑
** oriented, patient** ‑
** focused, and energized by meaningful work, this is an excellent opportunity to grow your healthcare caree*
* For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is…