Customer Success & Clinical Utilization Manager - US

Customer Success & Clinical Utilization Manager

Location: Florida preferred, or other nearby U.S. locations

Reports to: VP, General Manager of the Americas

Travel: Required (significant customer-facing travel)

Mentice is a leading global Med Tech company transforming healthcare through advanced endovascular simulation solutions. For more than 25 years, we’ve helped clinicians acquire, retain, and enhance interventional therapy skills, ultimately improving patient outcomes worldwide.

Our solutions are trusted by top medical device companies and healthcare organizations across the globe. Mentice operates regional offices in the U.S., Europe, India, China, and Japan, with headquarters in Gothenburg, Sweden.

We are seeking a Customer Success & Clinical Utilization Manager to serve as a critical bridge between clinical practice, clinical education, and advanced simulation technology. In this role, you will partner closely with healthcare providers to drive adoption, utilization, and measurable impact of simulation-based training solutions across clinical environments.

You will act as a trusted clinical advisor to customers, ensuring our solutions meet real-world needs while helping demonstrate clinical, operational, and financial value. This is a highly visible, customer-facing role with strong influence across product development, clinical research, and education.

• Partner directly with hospitals and academic institutions to support implementation, utilization, and long-term success of simulation solutions
• Serve as a clinical subject matter expert and trusted advisor throughout the customer lifecycle
• Conduct on-site visits to drive adoption, optimize workflows, and support customer goals

• Develop and own a framework for measuring clinical, operational, and financial outcomes of simulation-based training
• Define success metrics and ROI targets collaboratively with customers
• Support customers in implementing baseline measurements and ongoing tracking methodologies
• Translate outcomes into clear, compelling evidence of value

• Lead and support clinical studies with hospital and academic partners
• Contribute with clinical insight and customer feedback to guide product development and innovation
• Help establish and document best practices for simulation use

• Develop clinical use cases, educational content, and utilization best practices
• Build relationships with key opinion leaders and expand clinical networks
• Stay at the forefront of emerging trends in clinical education and simulation

• Strong background in interventional procedures (cardiology, neurovascular, or related fields)
• Experience in clinical utilization, education, research, or evidence-based practice
• Familiarity with hospital workflows and/or simulation technologies
• Excellent communication, presentation, and collaboration skills
• Ability to work independently in an agile, fast-paced environment
• Willingness and ability to travel extensively

• Advanced degree in a clinical or technical discipline (e.g., nursing, technologist background)
• MBA or equivalent business education is a plus

• Minimum 5 years of relevant professional experience
• Experience in the medical device industry, clinical utilization management, customer success, or clinical practice (e.g., cath lab technologist or nurse) strongly preferred

• Be at the forefront of innovation in clinical education and simulation
• Influence real‑world clinical outcomes and patient care
• Work cross-functionally with product, research, and education leaders
• Make a measurable impact on how healthcare professionals train and learn

If you’re passionate about improving clinical education through technology and thrive in customer-facing, impact-driven roles, we’d love to hear from you.

Apply today to help shape the future of simulation-based clinical training.