Community Health Worker

• Ability to perform in-person visits to members in hospitals, post-acute, rehabilitation and other healthcare and community facilities.
• Participate in member engagement efforts, including in-person, calls, texts, and email campaigns.
• Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions.
• Build trusting relationships with patients and caregivers to encourage enrollment
• Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes
• Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
• Coordinate with hospital/facility case management and discharge planning teams to understand discharge plans and support members' successful transition to home or the next setting of care
• Meet monthly outreach, enrollment, and engagement goals.
• Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
• Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
• Participate in team meetings, ongoing training, and quality improvement initiatives.
• Special projects, initiatives, and other job duties as assigned

• High school graduate or equivalent
• Community Health Worker/Partner, Certified Medical Assistant, LPN, or CNA
• Cardiac-experience preferred
• Minimum three years of related experience in health care and/or hospital and/or physician clinic/practice setting
• Valid driver's license and proof of automobile insurance.
• General understanding of enrollment and billing processes and procedures
• Strong interpersonal skills and ability to quickly establish rapport with providers and patients
• Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
• Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
• Experience with team collaboration and coordination of care with external sources
• Exceptional communication skills and can practice active listening
• Strong written communication skills
• Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
• Ability to utilize data to make informed decisions.

Demonstrates expertise in patient engagement and enrollment processes, with a strong focus on building relationships and effective communication within healthcare settings. Proficient in utilizing EHR systems for documentation and data-driven decision-making.

• Community Health Worker Certification
• Patient Enrollment Strategies
• Interpersonal Communication Skills
• Team Collaboration
• Healthcare Experience

• Patient Education
• Eligibility Screening
• Documentation in EHR
• Understanding of Enrollment Processes
• Data Utilization for Decision Making

• Strong Interpersonal Skills
• Active Listening
• Adaptability
• Solution-Oriented Mindset
• Confidence in Communication

• Certified Medical Assistant
• LPN
• CNA

• Healthcare
• Patient Engagement
• Case Management
• Discharge Planning
• Cardiac Experience

• Karoo Health EHR System