Contractor

Job Title

Responsibilities

Performs a variety of office functions, including retrieval and distribution of incoming/outgoing mail and faxes, filing, stocking supplies, preparing and disseminating clinic correspondence, and completing the Epic Administrative In-Box as directed

Accesses Epic to retrieve referrals, orders, and other documentation; assists patients with Release of Information requests

Maintains and retrieves medical records per HIM and office protocol

Addresses patient calls efficiently and courteously, taking accurate, clear, and concise messages that give clinical staff and/or receiving parties sufficient information to handle the issue or request

Schedules, cancels, and/or reschedules patient appointments as assigned; places reminder calls or sends information to patients ahead of appointments per office policy

Appropriately transfers patients to pre-registration for insurance verification

Prepares and disseminates patient letters and other correspondence from Epic

Problem-solves by identifying and engaging the appropriate resources

Works collaboratively as part of the medical practice team

Performs other duties as assigned

Required Qualifications:

High school diploma

Basic computer knowledge

Strong attention to detail and accuracy

Excellent customer service and interpersonal skills

Sensitivity to patient health information and commitment to confidentiality

Ability to use Epic efficiently

Ability to sit for extended periods and remain calm and professional under stressful situations

Ability to adapt to change and remain flexible

Must successfully pass the Epic scheduling test within 3 attempts, within 45 days of completing training

Ability to travel to offsite locations as needed; schedules and shift times will vary based on business needs

Preferred Qualifications:

Medical office experience