Peer Support Specialist

Peer Support Specialist Department:
Care Coordination Manager

Title:

Assistant Director of Complex CareFLSA Status:
Non-Exempt

Job Purpose:

Responsible for providing behavioral health support and coordinated care for patients with substance use diagnoses. Ensures enhanced patient engagement by addressing barriers to care, increasing patient motivation, and establishing professional, dynamic relationships with patients, providers, referral sources, and other involved parties.

Essential Duties and Responsibilities:

Establish relationships to coordinate patient referrals between patient’s provider and referral source to promote patient-centered services and ensure all reports are received by PCCProvide linkage to medical and behavioral health services to patients receiving care in the emergency department and hospital

Support patients connected to inpatient and outpatient addiction medicine services at serviced hospitals with transitions of care to PCC and partnering community organizations.

Conduct community outreach and home visits to increase engagement of patients in health services

Attend community outreach events as representative of PCCCollaborate with providers and patients to provide patients services needed for successful follow-up Openly identifies as a person who has lived experience or family member with lived experience of using/ have used substance use or mental health services when appropriate.

Advocate on patient’s behalf if needed to ensure completion of referrals

Decrease barriers to care, increase motivation, and foster open communication under direction and guidance of the Assistant Director of Complex Care.

Demonstrates ways to become empowered and self-responsible.

Promotes consumer engagement in substance use services if  groups with behavioral health consultants

Provide self-help recovery services

Maintains appropriate professional standards and provides appropriate follow-up for consumers.

Achieve outcome-based metrics for performance

Maximize services within care coordinator scope and refer to other staff as needed based on patients’ need and staff members’ position, licensure and scope of services

Prepare data and documentation and have charts prepped for all applicable Case Management sessions

Regularly attend and participate in monthly site team meetings

Contribute to patient education materials and strategies to support care coordination

Work with manager and team to create flow charts, workflows and document tracking process as needed

Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care Performs other duties as required and assigned

Education/Certification:

High school diploma or GED required

Associates or Bachelor’s degree in related field is preferred

Current and valid CPR card Current and active: CADC, CPRS, or CRSS certification

Software Knowledge:

Proficient in MS Office Business Applications to include:
Outlook, Word, PowerPoint, and Excel.

Knowledge of EHR and reporting software preferred

Physical Demands:

Must be able to remain in a stationary position 50% of the time.

Must be able to move around the clinic site 50% of the time.

Constantly operates a computer, computer printer, copy machine, and telephone.

Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.

Must be able to transport from one site to another

Must be able to cover other shifts as necessary.

Language

Skills:

Ability to read and write proficiently using the English language.

Other Characteristics:

Ability to:

Follow through, assume responsibility, ensure accountability, and use good judgment

Provide home visits to high-risk patients as needed

Problem solve effectively and creatively

Understand behavior as well as verbal and written communication

Perform crisis intervention and mandated reporting if needed

Understand and follow verbal and written communication

Maintain professionalism under stressful situations

Collaborate to achieve department goals and objectives

Constantly communicate with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations.

Detailed oriented with the ability to work with minimum/no supervision

Demonstrate flexibility to adapt to new situations

Self-motivated and directed with the ability to prioritize and work efficiently under pressure

Ability to work with a team
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