Bilingual Emergency Room Navigator Job Chicago area,Illinois USA,Healthcare

Position: Bilingual Emergency Room Navigator - Full Time

About Humboldt Park Health

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that's patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Schedule:

This position follows a full time schedule with hours varying. Flexibility may be required based on patient and operational needs.

Shift Differentials:
This position may be applicable for shift differentials based on the current policy at the time of hours worked.

Full-Time Employees

Benefits may include:

Comprehensive health coverage including medical, dental, and vision
Employer-paid Life and AD&D Insurance
Flexible Spending Account (FSA) options
403(b) retirement plan with employer match
Paid Time Off (PTO) that increases with years of service
Education reimbursement, subject to eligibility
Employee wellness programs
Additional voluntary benefits

Essential Duties and Responsibilities:

Complete an Assessments tool with patients that arrived at our ED, and or Ambulatory Clinics

Assist with community resources and scheduling appointments

Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment, etc.)

Refer to primary care practices for ongoing follow up and engagement with a primary care provider

Support and closely coordinate behavioral health care with the patient's PCP and, when appropriate, mental health providers

Encourage patients to become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation

Accurately document patient information, assessments, interventions and encounters

Attend ongoing training and learning related to job position and duties

Proactively outreach to patients to encourage them become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation

Serve as a resource for participants in the program

Develop referral relationships with healthcare providers, social workers and other community based service providers

Schedule patient appointments

Strong organizational and planning skills

Provides outreach to the community

Assist in the development of resource materials and preparation and maintenance of accurate records and data

Complete all reports to document activities and provide data to measure impact

Performs other administrative office duties

Maintains department orderliness and cleanliness

Other duties as assigned

Other Relevant Requirements:

Demonstrate ability to collaborate and communicate effectively in a team setting.
Punctual, reliable, and willing to learn
Ability to maintain effective and professional relationships with patients and other members of the care team.
Strong interpersonal skills, communication skills and confidence and persistence in seeking out providers time to review patient progress.
Displays high energy, empathy, and organization skills
Ability to effectively engage patients in a therapeutic relationship, when appropriate, by telephone or face-to-face.
Experience with or ability to learn assessment tools and interventions for BH patients.
Ability and opportunity to work flexible hours.
Bilingual Strongly Preferred

Qualifications Behaviors Preferred Team Player

Works well as a member of a group

Innovative

Consistently introduces new ideas and demonstrates original thinking

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred Self -Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.