HCS Supervisor

Under the guidance of a Senior Supervisor, this position provides direct supervision, training and consultation to a team of 40 to 50 Home Care Aides. The Supervisor ensures that day-to-day service delivery is coordinated and provided efficiently and in accordance with best practice standards and the Illinois Department on Aging (IDOA), Community Care Program, In-Home Services policies and procedures.

Under the guidance of a Senior Supervisor, this position provides direct supervision, training and consultation to a team of 40 to 50 Home Care Aides. The Supervisor ensures that day-to-day service delivery is coordinated and provided efficiently and in accordance with best practice standards and the Illinois Department on Aging (IDOA), Community Care Program, In-Home Services policies and procedures.

Include the following, other duties as assigned:

Effectively utilizes the program’s time & labor software and other systems used for program operations. Maintains and utilizes an effective tracking system to continuously monitor direct service staff assignments, service delivery and participant information (e.g. authorized service units and high risk participants) and personnel-related processes (e.g. quarterly home visitation, supervision, performance evaluation schedules). Manages and monitors assigned staff’s work hours and collects all service calendars in a timely manner.

Reviews all information for accuracy before submission to the Billing Specialist.

Completes and submits a monthly program report according to established deadline (5th of each month). Reviews information for accuracy and comprehensiveness before submission.

Ensures that all HCA personnel and participant files are well organized, accurate and up-to-date, according to IDOA requirements. Documents all introductory and ongoing supervisory visits, as well as monthly wellbeing phone calls and other contacts and service activities in a timely manner.

Ensures that private pay participant files are also well organized, accurate and updated to reflect all service provision and other activities, according to IDPH requirements. Completes and submits all required Case Action Notices (CAN) in a timely manner, and ensures that participant status’ are entered into the participant information database (e.g. Medsys) accordingly.

Performs other duties as assigned to support program operations.

Ensures that in-home services provided by staff are in accordance with best practice standards, agency expectations, and IDOA requirements.

Monitors and provides direction and consultation regarding participant needs and ongoing service planning and provision. Provides consultation to Home Care Aides regarding difficult or complex participant issues or concerns.

In collaboration with Senior Supervisors, helps manage the intake process, including assignment of Home Care Aides and timely service initiation for new participants (e.g. within 15 calendar days for regular referrals and within 48 hours for referrals deemed interim status).

Prepares and reviews participants’ Plans of Care (as directed by IDOA/CCU or MCO units) and instructs the assigned HCA regarding their assigned schedule and the services they are to provide.

Coordinates all related service schedules and implements authorized participant care plans.

Conducts introductory home visits for all newly assigned participants to assess the participant’s home environment, introduce the assigned Home Care Aide and to provide key program and service delivery information. During the introductory home visit, the Supervisor also completes a comprehensive psychosocial and safety assessment.

Conducts monthly wellbeing phone calls to all assigned participants, as well as quarterly home visitations to assigned participants. Conducts additional home visitation when staff identify concerns about the safety or wellbeing of participants, during worker reassignments or when participants request a Supervisory meeting.

Monitors established plans of care and appropriate provision of services, as well as staff performance through…