Outreach Specialist

Outreach Specialist

The Well Be care model is a physician led advanced practice clinician driven geriatric care team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care.

Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. Well Be’s physician/advanced practicing clinician led geriatric care teams partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

The Outreach Specialist supports the Well Be team's efforts in acquiring new patients, accurately providing the value of Well Be's services, assisting with confirmation calls, rescheduling member appointments, and helping our patients to lead a more meaningful life through Well Be's host of services. This unique role provides the opportunity to directly contribute to Well Be's growth as well as improve our ability to help people receive Well Be's life-changing care.

We need you to be an expert at communicating and building relationships over the telephone, both inbound and outbound calls, in order to engage, schedule and support patients requests as it relates to the Well Be in-home visit model. A normal 'day in the life' consists of conducting outbound calls, receiving inbound calls to and from prospective patients to schedule a variety in-home annual and comprehensive wellness visits as well as confirmation call reminders and assisting patients with potential rescheduled and cancelation visits.

The Outreach Specialist will connect with potential new patients and existing patients to provide answers to their questions, and support the in-home care team with the information needed to engage patients in their health. The Outreach Specialist is truly the first point of contact for a patient and will be responsible for introducing the patient to Well Be and all the great benefits they qualify for.

Engagement is the starting point for Well Be to support people who are in need, and this role is a critical part of our commitment to our patients. By joining Well Be, you will be able to make an immediate difference in the lives of many people.

Required

Skills and Abilities:

• Must have great interpersonal skills, excellent verbal and written communication skills, with good command of the English language
• Must possess the ability to listen effectively, navigate tough conversations, handle objections gracefully, and understand and address the needs of patients
• Must have a passion for helping people
• Experience assisting patients in navigating the complex health system is a plus
• Demonstrated ability in explaining a service or program and ability to overcome objections to participation
• Medicare experience preferred
• Must be comfortable speaking with Medicare beneficiaries by phone
• Must be able to speak clearly and unencumbered on the phone
• Must be dynamic and engaging on the phone and demonstrate superb active listening skills
• Excellent data-entry skills and proven ability to navigate multiple computer screens while conducting a customer call
• Must demonstrate basic skills in Google Workspace, Excel, or equivalent applications, and be familiar with call center software applications
• Demonstrated ability to organize, take initiative and follow-up with little to no supervision
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Ability to think independently and make decisions, while adhering to company standards and guidelines
• Ability to work independently while being a productive member of the team
• Ability to work in a fast-paced dynamic growth environment
• Must be able to work assigned schedules and remain flexible to schedule changes
• Must be open to potentially working…