Patient Communications Specialist - South Zanesville

Position:Patient Communications Specialist
- South Zanesville
- Full Time

Location: Zanesville, OH

Job :1916

# of Openings:1

MVHC is growing and has an immediate opportunity for a Patient Communications Specialist to join our Team!

Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year.

We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!

Functions as a MVHC team member by effectively operating a multi-line telephone unit, receives and routes telephone calls and faxes and performs specified clerical duties to support the daily business activity of MVHC by performing the following duties according to regulatory and organizational requirements. Schedule appointments for new and existing patients for preventive or annual well check visits with physicians

• High school diploma
• Good written and verbal communication skills
• Good computer skills; proficiency with office equipment, personal computers, and word processing
• Ability to multi-task
• Electronic Health Record knowledge
• Strong Critical Thinking skills
• Knowledge of general office procedures and practices

• Lifting up to 20 lbs occasionally
• Carry up to 20 lbs occasionally
• Sitting 1-2 hours at a time (8-10 hours a day)
• Standing 1-2 hours at a time (8-10 hours a day)
• Walking approx. 30 minutes per hour throughout the day
• Withstands pressure and deals with emergency situations as needed
• Must be able to operate a multi-line telephone
• Must be able to read, write and understand English well
• Must have skills and knowledge of software as designated by practice
• Withstanding pressure and deal with emergency situations as needed
• Average working hours with possible non-traditional hours
• Ability to deal with upset or disgruntle patients in order to deescalate the situation
• Normal coordination and/or visual and aural attention in connection with the standard flow of work
• Repetitive movements of the hands, wrists and fingers; good visual acuity (with or without correction)
• Good working conditions in an office environment
• Manual dexterity and ability to sit for long periods are required
• Listening skills, sustained concentration, and efficiency under difficult situations are at times required to maintain patient flow
• Average working hours with possible non-traditional hours

• Develops and maintains patient relationship by making patient feel at ease
• Maintains strict patient confidentiality at all times
• Schedule patients for appointments
• Transfer patient calls to the Customer Service Call Survey
• Answer routine questions or forward to appropriate service line
• Promptly answers telephone calls in a professional, pleasant manner, connecting caller to appropriate staff members
• Provides assistance to patients as needed
• Communicates effectively with patient in an effort to gather necessary information
• Maintains professional and relationship building etiquette when handling customers, third party payers, hospitals and other outside contracts
• Follows rules and procedures for routine tasks
• Verify insurance information
• Remains pleasant, polite, and efficient while handling difficult situations
• Accepts…