Customer Service Representative - Patient Registration

Job Description

Location:
Ascension Presnce st Joesph chicago IL

Shift: 6:30 or 7:00 A.M
-3:00 P.M
Monday through Friday Alternating weekends

Ready to start a meaningful career in healthcare-even ifyou’venever worked in the field before? Join R1 ,the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, healthsystemsand medical groups. We are the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patientsmeetwhen they check into the hospital.

You’ll:

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gatheraccurateinformation quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem.

We’lltrain you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Make a Real Difference:

Patients lean on you for support and reassurance.

You’llbe more than a data collector-you’llbe a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:

From insurance basics to hospital workflows,you’llgain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:

You’llmove between computer screens, phone calls, andin‑person interactions-balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment:

We’reinvested in your professional journey.

You’llbe surrounded by teammates who have your back and leaders who want to see you succeed.

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Thisisn’ta sit-back-and-relax desk job—you’llbe on your feet, thinking fast, and making a real impact.

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

• Medical or healthcare experience (but not required!)

Ifyou’rea compassionate communicator, a quick learner, and someone whothrivesin a dynamic environment,we’dlove to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency
• Provide calm, compassionate support to individuals who may be anxious or unwell.
• Work in a fast-paced, dynamic environment , balancing multiple systems and tasks with confidence
• Learn and apply insurance and healthcare registration processes through comprehensive training
• Collaborate with a reliable, supportive team focused on your success andlong‑term career growth at R1 RCM Inc

Ifyou’redetail ‑
oriented,patient ‑
focused, and energized by meaningful work, this is an excellent opportunity to grow your healthcare caree

For this US-based position, the base pay range is $16.12…