Customer Service Representative - Labs​/Pathology Services

Extra Help
- Customer Service Representative
- Labs/Pathology Services

Chicago, IL, United States

|

1041366

Posted on: 9/8/2026 - Final date to receive applications: 9/11/2026

Extra Help
- Customer Service Representative
- Labs/Pathology Services

This Position is temporary and limited to 900 hours.

Location
:
Chicago, IL USA

Requisition : 1041366

# of Positions
: 1

Workplace Type
:
On-Site

Posting Close Date
:
Friday, September 11, 2026

Salary: The range for this position is $29.77 to $30.92 per hour.

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers.

It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Learn more: https://hospital.uillinois.edu/about-ui-health

The Extra Help (EH) Customer Service Representative at UI Health is located in the Pathology Department within Hospital Phlebotomy and provides intermediate-level customer service and front desk administrative support. This position serves as the first point of contact for the Phlebotomy sections and is responsible for answering phones, monitoring faxes, processing test add-ons, and performing a variety of administrative support duties to ensure smooth daily operations.

• Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
• Respects the confidential nature of hospital charts, medical records, and other patient related information.
• Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
• Enter patient information as requested.
• Completes & routes required forms & communicates necessary information to the patient/significant others.
• Creates documents and correspondence.
• Directs visitors and confer with staff when necessary.
• Answers front desk phones and route them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and deliver to supervisors appropriately.
• Responsible for ordering office supplies and maintenance of front office machines.
• Maintains cleanliness and organization of the working and supply areas.
• Order office/lab supplies as needed.
• Perform other related duties and participate in special projects as assigned.

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
  • college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

• Ideal candidate has…