CHW Supervisor

About the Organization At the South Side Healthy Community Organization (SSHCO), we believe in transforming health and scaling new models of care to build a stronger, more vibrant, and empowered community. We are a key partner in a collaborative of 13 healthcare organizations on Chicago's South Side, all united by a single mission: to improve the health and well‑being of our community.

If you are guided by our core values of Integrity, Collaboration, Communication, Accountability, and Respect, we invite you to join us. We are looking for individuals who want to be part of a movement that prioritizes community needs and ensures a healthier future for all.

SSHCO provides a comprehensive suite of benefits designed to promote a well-balanced lifestyle for our employees, including medical/dental/vision insurances, a 401(k) with company match, paid time off, and tuition benefits. These benefits are designed to be affordable and competitive, helping you with your well‑being, financial security, and career advancement.

Req Number COM-26-00006

Category Community Health & Outreach

Position CHW Supervisor

Open Date 9/9/2026

Exempt/Non-Exempt Exempt

Pay Range $55,000

Full-Time/Part-Time Full-Time

Work Modality

Shift Days

The CHW Supervisor plays a vital role in building SSHCO's capacity to deliver impactful community health services. The position provides comprehensive support to our team of Community Health Workers (CHWs) and Community Health Outreach Workers (CHOWs) by providing direction, supervision, mentorship, and assessment of staff training needs. The Supervisor works collaboratively to guide implementation and quality assurance of all SSHCO affiliated CHW/CHOW interventions.

The Supervisor also maintains a reduced caseload of patients and provides health education, health system navigation support, and case management services. The position oversees staff at various locations within SSHCO and requires travel to sites on the South Side of Chicago.

• Supervise and mentor CHW/CHOWs in educating and disseminating health messages in the community, ensuring adherence to protocols and procedures.
• Guide CHW/CHOWs in connecting community members to health and social services and navigating case management challenges.
• Lead CHW/CHOWs in recruitment, outreach, and providing ongoing care to community members. This includes onsite visits, home visits, and phone consultations with patients, families, and medical/social service staff. May also manage a caseload of participants.
• Collaborate with project leaders and other team members to assess intervention effectiveness, monitor and/or assign CHW caseloads, and discuss workloads.
• Participate in the hiring process for CHW/CHOWs, conduct regular evaluations for direct reports and help CHW/CHOWs establish professional boundaries.
• Foster a positive teamwork environment. This includes recognizing staff achievements and building strong relationships.
• Ensure CHW/CHOWs are well‑equipped to succeed by managing workloads, documenting their efforts, and overseeing program‑specific paperwork (activity logs, case notes, evaluation tools).
• Help CHW/CHOWs develop various business skills such as writing, public speaking, record keeping, leadership, and time management. Identifies and plans continuing education opportunities and assists with the facilitation of training (classroom, on‑the‑job, shadowing, and quality improvement initiatives).
• Facilitate effective communication between team members, project staff, community partners, and clients. This may involve working with multi‑disciplinary teams in health settings to develop and maintain strong relationships with clinical teams.
• Assist with organizing data for program evaluation and ensuring the…