Practice Support Administrator; PSA; Chicago

Practice Support Administrator (PSA) - Chicago

Full Time Clerical Chicago, IL, US

Since 2001 Spa Derma has been Chicago's leading medical spa providing Cosmetic Injectables, Laser Hair Removal and Advanced Skincare. Our team of skilled Aestheticians and Injectors provide effective treatments using the most advanced technology available. We pride ourselves in being an approachable and affordable brand where employee empowerment and patient satisfaction are the focal point.

Job description

Since 2001 Spa Derma has been Chicago's leading medical spa providing Cosmetic Injectables, Laser Hair Removal and Advanced Skincare. Our team of skilled Aestheticians and Injectors provide effective treatments using the most advanced technology available. We pride ourselves in being an approachable and affordable brand where employee empowerment and patient satisfaction are the focal point.

Spa Derma was named the #1 Skinpen and #1 Hydrafacial account from  and continues to be amongst the top accounts with vendors nationwide. With over 140 employees and 5 spa locations we’re looking to continue to build our team! We are currently seeking to expand our support team at our North Shore office in Wilmette. If you have a passion for the aesthetic or beauty industry we want to hear from you.

This is a great entry level opportunity to work with an ever-growing company and gain exposure to the medical esthetics field. The ideal candidates are looking for a positive, fast-paced culture where attention to detail and customer service are key. This is a full-time role, 36+ hours a week. Hours may be flexible however, at least one weekend day shift and closing shift will be required weekly.

#1 Hydrafacial in IL, #1 Skin Pen Nationwide, #1 ViPeel Nationwide, #1 MOXI provider in the world.

The Practice Support Administrator is responsible for supporting patients and providers within the spa locations. This position requires a candidate that excels in providing a five star approach to customer service and patient experience. The focus is patient interaction in regards to greeting, checking out, reviewing patient accounts, closing sales, and consulting on treatments and products. An advanced knowledge of our services and offerings is ideal but training will be available.

In addition, our team of providers made up of Cosmetic Injectors and Aestheticians/Laser Specialists require assistance with scheduling, patient communication, and assisting in treatment room maintenance.

If you have a passion for the aesthetic or beauty industry we want to hear from you. This is a great entry level opportunity to work with an ever-growing company and gain exposure to the medical esthetics field. The ideal candidates are looking for a positive, fast-paced culture where attention to detail and customer service are key.

The schedule requirements are nights and weekends with flexibility to accommodate changes to scheduling on a monthly basis. This is a full time position with 36-40 hours a week.

Duties/Responsibilities:

• Greeting patients while following providing customer service and phone etiquette training

• Utilizing booking software to accurately check out sales, schedule appointments and track sales

• Completing daily auditing reports for scheduling, transactions, device availability, etc

• Maintaining a clean and sanitized spa area which includes laundry minor cleaning duties

• Managing inventory and ordering; retail, professional backbar and medical supplies

• Resolving customer concerns in a timely and effective manner

• F ollowing up with patients in regards to account balances, appointments, and treatment concerns via phone, email and text

• Learning, retaining, and promoting treatment information to current and potential patients

• Attending events and…