Program Manager – Reprocessing

• Execute, manage, and optimize the performance of the Reprocessing Program across assigned healthcare accounts.
• Primary point of contact for key accounts, managing day-to-day customer inquiries, operational support, and relationships with hospital stakeholders and department leadership.
• Lead and support Quarterly Business Reviews to drive customer engagement, retention, and growth.
• Lead end-to-end implementation, onboarding, and expansion of Reprocessing Programs.
• Drive Program performance analysis across key accounts by monitoring KPIs, identifying optimization opportunities, and proactively addressing risks through corrective actions.
• Conduct workflow and facility assessments to improve operational effectiveness and support achievement of program goals.
• Serve as the internal subject matter expert on Arjo’s Reprocessing Programs, compliance requirements, and value proposition.
• Partner cross-functionally to execute program strategy, resolve escalations, and support account growth and retention.
• Enable commercial and customer success efforts through training, customer education, product demonstrations, and market-informed program expertise.

• Bachelor’s degree required; preferably in Life Sciences or Healthcare related field.
• Two (2) years of professional work experience in Program Implementation, Account Management, Clinical support, or Operations. (strong preference for experience in Healthcare Sustainability and/or Medical Device Reprocessing)
• Intermediate proficiency in MS Office (Outlook, Excel, PowerPoint, Word) required.
• Experience with Customer Relationship Management tools () preferred.
• Must have strong ability to analyze and synthesize data in order to identify trends, monitor KPIs, and develop reports or dashboards.
• Strong communication (verbal, written, and presentation).
• Must have valid driver’s license and ability to travel overnight 50-60%.
• Able to complete inoculations and vendor credentialing as required.

Demonstrates expertise in Program Implementation and Account Management within the healthcare sector, focusing on Reprocessing Programs and operational effectiveness. Proficient in data analysis and customer relationship management to drive program performance and customer engagement.

• Program Implementation
• Account Management
• Data Analysis
• Customer Relationship Management
• Healthcare Sustainability

• Program Implementation
• Data Analysis
• KPI Monitoring
• Operational Support
• Workflow Assessment

• Strong Communication
• Customer Engagement
• Relationship Management

• Valid Driver’s License

• Healthcare
• Medical Device Reprocessing
• Reprocessing Program
• Compliance Requirements

• MS Office