Health & Well- Coach

About the job

Com Psych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance Resources and Absence Resources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

As a Health & Well-Being Coach in Com Psych's Health & Well-Being department, you will consult with clients on topics related to physical and emotional well-being as well as contribute to departmental project and program initiatives.

• Conduct comprehensive client assessments and apply professional coaching methodologies to develop tailored health and well-being strategies that support positive behavior change
• Exercise independent judgement in evaluating clients' presenting concerns and determining appropriate resources, interventions, and referral pathways
• Maintain thorough and compliant case documentation, reporting outcomes, metrics, and service utilization data in the proprietary database
• Demonstrate a comprehensive understanding of the product portfolio, including H&WB products and services, EAP counseling, work-life, legal, and financial services, and make appropriate cross-referrals
• Provide expert guidance to clients regarding available services, and referral procedures, ensuring clarity and strong engagement throughout the coaching experience
• Develop strong relationships with internal and external customers and respond to all inquiries in a timely manner
• Demonstrate Com Psych's strong client focus and promise to over-deliver on customer expectations
• Design and facilitate structured coaching sessions, assess readiness for change, and collaboratively establish measurable goals that support sustainable health and well-being improvements
• Positively and professionally educate clients about the coaching process and the value of all services available to them
• Contribute subject matter expertise to the creation and refinement of client-facing materials, tools, and resources
• Facilitate online group coaching sessions, group coaching, and webinars
• Utilize established coaching frameworks including motivational interviewing, active listening, and goal setting to foster self-awareness and sustainable behavior change
• Participate in the ideation, development, and execution of program enhancements, independently managing assigned projects and deliverables to completion
• Perform other duties as assigned

• Education:
  
  Bachelor's degree required, Master's degree preferred
• 1-2 years related experience required
• Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns
• Certifications in one or more of the following areas are preferred:
  Wellcoaches, Catalyst Coaching, NBC-HWC, Certified Health Education Specialist
• Additional certifications are a plus:
  Personal Trainer, Registered Dietitian, Yoga/Meditation Instructor
• Outstanding customer service skills
• Demonstrated ability to manage projects and develop relevant customer communications materials
• Sound judgment and critical thinking skills in order to resolve client issues effectively
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Proficiency in the Microsoft Office Suite
• Flexible day and evening hours are required to meet client availability
• Stable work history required