Customer Service Representative - Patient Registration

Patient Registration Customer Service Representative

Location:

Ascension Presence St Joseph Chicago IL

Shift: 6:30 or 7:00 A.M - 3:00 P.M Monday through Friday Alternating weekends

Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll:

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Why You'll Love This Job

• Make a Real Difference:
  Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up:
  From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring:
  You'll move between computer screens, phone calls, and in-person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive Team Environment:
  We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You'll Do Day-to-Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

This isn't a sit-back-and-relax desk job—you'll be on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred

• Medical or healthcare experience (but not required!)

Your Healthcare Career Starts Here

If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. Apply today!