Reproductive Health Assistant - Rogers Park

Benefits

Just a few of the Benefits enjoyed by PPIL employees:

• Company subsidized premiums on Medical, Dental, and Vision Insurance
• Up to 12 weeks Paid Parental Leave for eligible employees
• Generous Paid Time Off (PTO) and paid holidays
• Mission focused work
• 401k with employer matching
• 100% company-paid Life Insurance
• 100% company-paid Short- and Long-Term Disability Coverage
• Robust Employee Assistance Program
• Professional Development awards and opportunities
• Flexible Spending Accounts
• Free Medical Services at PPIL
• Pet Insurance

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.

• Demonstrate proficiency in all duties related to providing care to patients, responding to patient needs and inquiries, and providing support to other staff throughout patient visits.
• Maintain knowledge of services provided by PPIL and associated fees.
• Deliver patient-centered customer service.
• Keep accurate records.
• Communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner.
• Treat all people with honor, respect, and inclusivity, regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, status as a qualified individual with a disability, and any additional categories.
• Within three months, complete all required training for level 1 proficiencies and standards, achieving and maintaining Reproductive Health Assistant I standards.
• Complete Patient Access training, covering registration basics, scheduling, front desk duties, financial assistance, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module.
• Or complete Clinical Support training, covering family planning counseling, venipuncture, lab proficiencies, blood pressure, clinical support duties, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module.
• Complete In This Together Values assessment.
• Ensure each patient receives the care and information they need by providing efficient, effective, and customer-oriented service.
• Participate in Health Center efforts in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA.
• Contribute to the achievement of medical visit efficiency and productivity goals.
• Contribute to the attainment of annual health center fiscal goals in revenue, expenses, and contribution margins.
• Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help with referrals for pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling.
• Provide medications and contraceptive supplies, offer information and instructions for their use as delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are dispersed.
• Assist in clerical and informational tasks related to proper follow-up of patients according to PPIL protocols and procedures.
• Assist in the care and maintenance of PPIL equipment and maintain efficient, clean, and comfortable work locations.
• Participate in routine Health Center chart audits and quality assurance procedures as assigned.
• Provide PPIL-approved information about family planning methods, abortion, and other services offered, and give regular feedback to the Health Center Manager regarding training and continuing education needs.
• Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.
• Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship;…