Fulfillment Coordinator, Medical Information

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION:

The Fulfillment Coordinator is responsible for the timely and accurate fulfillment of medical information response packages and literature requests within the United States. This role manages the daily fulfillment queue, prepares and ships approved response materials, maintains fulfillment documentation within Medical Information Management System, and supports inventory management activities. The Fulfillment Coordinator ensures all requests are processed in accordance with established service-level agreements, regulatory requirements, and company quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Print, pack, and prepare shipments in accordance with established procedures.
• Ensure timely fulfillment of inquiries in accordance with service-level agreements.
• Coordinate with shipping carriers to ensure timely delivery of orders.
• Monitor order status and proactively resolve fulfillment issues or delays.
• Maintain accurate records of inquiries and fulfillment activities within the Medical Information database.
• Perform quality checks to ensure responses are complete and accurate.
• Coordinate with Medical Information Specialists and other cross-functional stakeholders to support fulfillment activities and request follow-up when necessary.
• Generate and maintain operational reports and fulfillment metrics.
• Identify process improvement opportunities that enhance efficiency, quality, and customer satisfaction.
• Adhere to all applicable regulatory, pharmacovigilance, privacy, and compliance requirements.
• Maintain a clean, organized, and safe work environment.
• Support special projects and other operational tasks as assigned.
• Monitor and manage the daily Physical Fulfillment queue in Medical Information Management System.
• Update case statuses and maintain accurate fulfillment documentation, including shipment dates and tracking information.
• Perform periodic inventory counts and coordinate replenishment of approved materials and shipping supplies.
• Monitor fulfillment metrics and provide updates on backlog, turnaround times, and service-level performance.
• Support inspection readiness by maintaining complete and accurate fulfillment records
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with applicable…