Care Management Navigator II

Location:

Chicago, Illinois

Business Unit:
Rush Medical Group

Hospital:
Rush University Medical Center

Department:
Value Based Program

Work Type:
Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule:

8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://(Use the "Apply for this Job" box below).).

Pay Range: $21.61 - $34.04 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The Care Management Navigator II is part of a care management team that is responsible for promoting effective resource utilization to achieve an optimal clinical outcome. This position works collaboratively with physicians, nurses, social workers, peers, leadership, community providers, payers, internal/external agencies and patients to provide transitional care planning, utilization review, and/or service line growth & outreach efforts for a group of patients from a patient list.

In addition, this role will share knowledge and education to empower patients and improve their ability to navigate services and systems. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

Required

Job Qualifications:

• High School diploma or GED and 3 or more year of experience in a healthcare or hospital ambulatory related setting.
• 2 years of navigator or a combination of a navigator and care coordinator experience with Comprehensive knowledge of multiple aspects of the program to provide coverage as needed for missing navigators
• 2 years of experience with electronic medical records
• Demonstrated knowledge and/or experience with case management-related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.
• Proficiency with basic Microsoft Office programs required
• Advocacy, Cultural Mediation/Competency
• Written, verbal and exceptional interpersonal communication skills including providing emotional support and information for patients, helping patients understand their diagnoses, and maintaining communication with patients, families and health care providers to monitor patient satisfaction with the care experience
• Ability to multi-task, function independently, organize, and be self-motivated.

• CMA certification highly preferred
• Bachelors or Associates degree (health related area of focus such as social work, psychology or medical terminology) preferred.
• QBS Certification preferred if bilingual

Physical Demands:

Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Responsibilities:

• Develops action plans and basic care planning for low-risk patients.
• Monitors a list of inpatient discharges, ER discharges, and referrals. Assists patients to assess transportation needs and other barriers to attend appointments. Implements necessary interventions to ensure patients have support and resources to support successful appointments.
• Monitors and provide patient outreach as necessary to ensure care…