Senior Peer Crisis Support Specialist - Room

Schedule:

Sunday
- Wednesday, 7am - 5:30pm

1400 W Greenleaf Ave. Chicago IL 60626

The Senior Peer Crisis Support Specialist is an experienced peer support professional who provides direct, recovery-oriented services to individuals participating in Trilogy’s Living Room program. Drawing upon personal lived experience with mental health and/or substance use recovery, this role fosters hope, promotes wellness, and supports guests in navigating crisis through meaningful peer relationships and recovery-focused engagement.

$27.37 - $31.47

Sunday
- Wednesday, 7am - 5:30pm

1400 W Greenleaf Ave. Chicago IL 60626

The Senior Peer Crisis Support Specialist is an experienced peer support professional who provides direct, recovery-oriented services to individuals participating in Trilogy’s Living Room program. Drawing upon personal lived experience with mental health and/or substance use recovery, this role fosters hope, promotes wellness, and supports guests in navigating crisis through meaningful peer relationships and recovery-focused engagement. In addition to providing direct peer support, the Senior Peer Crisis Support Specialist serves as a resource and mentor to Peer Crisis Support Specialists, helping to strengthen peer practice, facilitate recovery programming, and promote fidelity to the Living Room's recovery-oriented model.

This position plays a key role in creating a welcoming, inclusive, and peer-led environment that supports recovery, community connection, and positive guest outcomes. They will provide client-centered, strength-based, integrated, and trauma-informed services to individuals with mental health and co-occurring substance use challenges utilizing a harm reduction approach.

• Provide direct peer support to guests experiencing emotional distress, mental health challenges, or substance use concerns through recovery-oriented and person-centered engagement.
• Utilize lived experience appropriately to foster trust, inspire hope, reduce stigma, and support guests in their recovery journeys.
• Support guests in identifying strengths, goals, coping strategies, and wellness practices that promote stability and recovery.
• Assist guests in developing wellness plans, safety plans, recovery plans, and other individualized supports.
• Support guests through complex situations using advanced peer support, communication, and de-escalation skills.
• Facilitate and lead recovery groups, wellness activities, educational programming, and community-building opportunities within the Living Room.
• Develop and implement engaging peer-led activities that encourage connection, self-determination, and recovery.
• Monitor group participation and promote a safe, inclusive, and welcoming environment during all activities.
• Serve as a mentor and resource to Peer Crisis Support Specialists by modeling effective peer support practices and providing guidance on guest engagement.
• Assist with onboarding, training, and skill development of new peer staff.
• Promote fidelity to recovery-oriented, trauma-informed, strengths-based, and person-centered service delivery practices.
• Support guests in accessing behavioral health services, recovery supports, housing resources, benefits, and other community-based services.
• Facilitate warm handoffs, referrals, and care transitions to support continuity of care and ongoing recovery engagement.
• Conduct follow-up outreach and engagement activities to support guest connection to services and recovery resources.
• Maintain knowledge of community resources, referral networks, and recovery support services.
• Assist with guest intake, assessment, orientation, environmental readiness, and operational activities that support daily Living Room operations.
• Contribute to a welcoming, safe, organized, and recovery-focused environment for guests and staff.
• Coordinate transportation and logistical supports that reduce barriers to service access when appropriate.
• Maintain accurate, timely, and compliant documentation in accordance with organizational, regulatory, accreditation, and funding requirements.
• Utilize electronic health record systems and other documentation platforms effectively.
• Participate in supervision, team meetings, quality improvement initiatives, training activities, and program development efforts.
• Maintain active CRSS certification and complete all required continuing education and professional development activities.
• Collaborate…