Senior Crisis Counselor

$1,500 Sign-On Bonus!

Schedule:

Thursday
- Saturday, 7:00am - 7:40pm Office

Location:

1400 W Greenleaf Ave. Chicago IL 60626 Job Summary

The Senior Crisis Counselor provides advanced clinical assessment, crisis intervention, and leadership support within the Mobile Response Stabilization Services program. In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development activities, and contributes to program quality and operational excellence. The Senior Crisis Counselor partners with the peer support team and holds primary responsibility for clinical decision‑making on scene.

The Senior Crisis Counselor leads the clinical component of the mobile crisis response with a higher degree of independence and skill, including on complex, high‑acuity, or specialized encounters. They contribute to team development and quality beyond their direct service responsibilities and are recognized as a clinical resource within the program.

The Senior Crisis Counselor leads the clinical component of the mobile crisis response with a higher degree of independence and skill, including on complex, high‑acuity, or specialized encounters. They contribute to team development and quality beyond their direct service responsibilities and are recognized as a clinical resource within the program.

Clinical Assessment and Crisis Intervention

• Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis, including on complex or high-acuity encounters.
• Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards.
• Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports.
• Apply advanced evidence-based crisis intervention techniques to de‑escalate acute psychiatric distress.
• Provide clinical consultation to Crisis Counselors on complex or uncertain presentations.
• Coordinate with emergency services, hospitals, law enforcement, and community providers as clinically indicated.

Team Leadership on Scene

• Provide clinical direction to the Peer Support Specialist and other team members during the crisis encounter.
• Delegate engagement, environmental stabilization, and linkage tasks to peer staff appropriately.
• Debrief with team members following complex or high‑acuity encounters.
• Model clinical best practice and trauma‑informed crisis engagement for peers and junior staff.

Workforce Development and Staff Support

• Support onboarding and orientation activities for new Crisis Counselors.
• Serve as an informal clinical mentor, providing guidance on complex cases, documentation, and professional practice.
• Assist with training initiatives and workforce development activities as directed by supervisory staff.
• Contribute to organizational learning through participation in team meetings, clinical round tables, and knowledge‑sharing activities.
• Model clinical professionalism and trauma‑informed engagement for the broader team.

Linkage and Care Coordination

• Connect individuals to appropriate behavioral health, substance use, medical, social service, housing, and community‑based resources.
• Facilitate warm handoffs to treatment providers, hospitals, and community partners.
• Collaborate with Post‑Crisis Care Specialists to ensure continuity of care following the acute encounter.
• Coordinate with referral partners, law…