Laboratory Quality & Testing Coordinator

Shirley Ryan Ability Lab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you'll be part of our life-changing mission and vision. You'll contribute to an innovative, multifaceted culture that is second to none - one that embraces collaboration, excellence, discovery and compassion. You'll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together.

The Laboratory Quality & Testing Coordinator provides technical, administrative, and quality support for Laboratory Services at Shirley Ryan Ability Lab, with primary responsibility for coordinating Point-of-Care Testing activities and supporting the Laboratory Manager in maintaining regulatory compliance, quality standards, and effective laboratory operations. Responsibilities include coordination of quality control, competency, equipment and troubleshooting, policies and procedures, and required documentation, while assisting with the monitoring of laboratory performance, key performance indicators, operational logs, and workflow measures to support timely follow-up and continuous improvement.

Serving as a technical and operational resource across Laboratory Services, the Laboratory Quality & Testing Coordinator works collaboratively with laboratory staff, physicians, nursing, research teams, and other interdisciplinary partners to support laboratory-related workflows, including research scheduling and coordination as needed. The position maintains a working knowledge of venipuncture, specimen handling and processing, EKG services, and related laboratory processes to effectively support departmental operations and assist in resolving workflow concerns.

The Laboratory Quality & Testing Coordinator will:

• Serve as the primary point of contact and technical resource for Point-of-Care Testing operations, supporting quality assurance/control, device functionality and troubleshooting, operator competency, proficiency testing, regulatory accreditation requirements, and the standardization of Point-of-Care practices across applicable Shirley Ryan Ability Lab locations.
• Maintain and update applicable Point-of-Care and laboratory policies, procedures, training materials, competency documentation, and required records, including CLIA certificates and other documentation necessary to support regulatory compliance and inspection readiness.
• Review pending logs, key performance indicators, and other operational metrics to support timely follow-up, identify trends or workflow concerns, and help ensure Laboratory Services remain aligned with established quality and performance standards.
• Serve as a laboratory resource for research teams, working collaboratively with research to coordinate laboratory availability, scheduling, collection requirements, and appropriate handling, processing, and transport of research specimen(s).
• Maintain working knowledge of phlebotomy operations, specimen collection/ processing, EKG services, waived testing, and related laboratory systems, providing technical and operational support within these areas as departmental needs require.
• Collaborate with interdisciplinary partners to support laboratory operations, troubleshoot concerns, and facilitate resolution.
• Assist the Laboratory Manager with operational metrics, quality initiatives, workflow improvements, and administrative activities as assigned.
• Is expected to demonstrate initiative, accountability, flexibility, sound judgment, and effective problem-solving while supporting the operational and strategic goals of Laboratory Services.
• The responsibilities outlined above are not intended to be all-inclusive and represent the primary duties customarily performed within this position.

• Reports directly to the Manager of Laboratory Services/Laboratory Manager

• Bachelor's degree in medical laboratory science, Biological Sciences, Health Sciences, or related field, or equivalent qualifications as determined by organizational requirements.
• Minimum of 3 to 5 years of clinical laboratory or related healthcare laboratory experience
• MLS or MLT certification required, but will accept a Master's Degree in lieu of MLS or MLT certification
• Phlebotomy experience and demonstrated competency in specimen collection…