Lead Patient Services Representative

HBH New Halsted
3501 N Halsted St
Chicago, IL 60657, USA

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Contribute to groundbreaking health initiatives and research.
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • BCBS Dental
• BCBS Vision
• Paid Time Off
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  • 10 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• 401k program with up to 5% employer match after 90 days
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

SALARY:
The position's hourly rate is $24.62/hour

POSITION SUMMARY:

A Lead Patient Services Representative (Lead PSR) leads and supports the PSR team in providing a variety of reception and administrative services for clients, patients, and visitors, under the direction of the Practice Manager. A Lead PSR supports the onboarding and training of new hire PSRs, provides training on new processes or procedures to the PSR team, and training updates as needed.

This role is instrumental in maintaining an efficient and effective appointment and visit flow for all clients/patients by ensuring that client/patient needs are met throughout the entirety of their visit.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

(Duties that occupy a major portion of time and importance in the job)

• Provides support and leadership to the PSR team in the successful execution of all administrative and reception duties and responsibilities performed by PSRs.
• Greets and provide guidance to all Howard Brown Health (HBH) visitors with professionalism and creates customer loyalty.
• Notifies HBH staff of all visitors, takes messages, and provides basic referral information within the scope of knowledge and training.
• Screens patients and visitors for COVID-19, Monkeypox (MPV) and any other emerging infectious diseases by taking temperatures and asking appropriate screening questions.
• Collaborates with the Practice Manager in the creation and distribution of PSR weekly/monthly work schedules.
• Provides training on new processes, procedures, and workflows to the PSR team, and training updates, as necessary.
• Provides onboarding and training to new hire Patient Services Representatives.
• Records demographic, billing, and insurance information into the electronic medical records (EMR) system.
• Conduct financial assessments for patients applying for Sliding Fee, as described in the policy and procedures.
• Verifies insurance benefits for all new patients, and current patients on an annual basis and/or upon change of insurance coverage.
• Collects payments on patient account balances in the EMR, co-payments, and all applicable fees at time of patient/client visit.
• Schedules appointments for client/patient care including all follow-up appointments.
• Provides support…