Crisis Continuum Operations Program Coordinator

Crisis Continuum Operations Program Coordinator

Job Category
:
Behavioral Health

Requisition Number
: CRISI
001344

• Posted :
  September 22, 2026
• Full-Time
• On-site
• Salary : $65,000 USD per year

Showing 1 location

Chicago, IL 60629, USA

Basic Function:
Under the direct supervision of the Director of Behavioral Health and Clinical Services and the Crisis Continuum Operations Program Manager, the Crisis Continuum of Care Program Coordinator will ensure program compliance, oversee real-time performance outcomes, and make decisions in consultation with BHCS leadership. Will work in close collaboration with the Crisis Continuum Clinical Supervisor to ensure staff support for Mobile Response Stabilization Services, Crisis Stabilization, Intake Specialist,
Case Managers, and Community Based Clinicians. Will ensure services are aligned with agency productivity standards, policies, and applicable regulations.

Reporting Relationship:
Reports To: Crisis Continuum of Care Program Manager
Supervises (Position Title): Mobile Response Stabilization Services Clinicians, Case Managers,
Intake Specialist, Crisis Stabilization Clinicians and Community Based Clinicians

• Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.
• Provide and document administrative supervision of staff in accordance with agency performance standards.
• Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.
• Assist in identifying staff training needs and recommend ongoing learning opportunities.
• Work closely with Quality Assurance and Clinical Supervisor to maintain compliance within Rule 132/140
• Ensure crisis worker notes are completed within program requirements and that all required notes are entered into Evolv.
• Ensure there is an IM-CAT for every call in the State CRS system.
• Review crisis worker referral detailed report and as well as all required documents for each call logged.
• Forward referral detailed report to designated staff member for payroll completion (when applicable).
• Participate in program management meetings.
• During day shift act as 1st response to DCFS, SASS, CARES, and hospital concerns.
• Provide training for new staff.
• Maintain knowledge of all current and required practices and procedures, both internal to Ada S McKinley and BHCS, and external state level.
• Assist with developing new program procedures in accordance with state practices, and contract guidelines.

Specifications:

• This position calls for a minimum of a master's degree in counseling and guidance, rehabilitation, counseling, social work, vocational counseling, psychology, pastoral counseling, family therapy, or a related field.
• This position requires a minimum designation of Qualified Mental Health Professional (QMHP) or higher in the state of Illinois.
• This position requires the use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.
• This position also calls for an individual who has been cleared by the State of Illinois based upon a prior history of child abuse/neglect. In addition, the individual must clear a personal background review, fingerprinting, and criminal checks.

Skills, Knowledge, and Abilities:

• This position requires the individual demonstrate the experiences, beliefs, attitude, and awareness that indicate cultural sensitivity to the client population served.
• This position requires the individual possess an understanding of evidence-informed practices, engagement strategies, boundary setting,…