Director, Ambulatory Operations

About Us:

At Sinai Health System d/b/a Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests, and treatments, it is about really caring for people with dignity and respect. That is what we do. We are dedicated to providing the best care to meet the needs of people, for our community, for our patients and for you.

Position

Purpose:

The role of Director of Ambulatory Operations is wide-ranging with broad responsibilities and a span of control requiring significant experience and demonstrated success. The successful candidate will have demonstrated proficiency with practice operations, leadership and change management, planning and implementation, reporting and accountability, finance and budget management, personnel management, patient access and experience, regulation and compliance, organizational development and relationship building.

Sinai Medical Group is similarly broad in the array of services it provides through its 34 specialties delivered at multiple sites, some of which are at other provider college institutions, and the clinicians it deploys derive not only from Sinai Medical Group but from other college institutions across the city. It is a role that confers great responsibility and autonomy while expecting great performance and accountability.

It is a role that is highly rewarding and personally and professionally satisfying as we serve a community in great need of the finest health care services available anywhere. The position reports to the Vice President of Operations for Sinai Medical Group. The managers of the clinics report directly to the Director of Ambulatory Operations. Sinai Chicago is a private safety-net health system.

The North Campus includes Mount Sinai Hospital, Schwab Rehabilitation Hospital, Ogden Commons Out-patient Center, multiple clinics, Sinai Urban Health Institute, and Sinai Community Institute. The South Campus includes Holy Cross Hospital and multiple clinics.

• Key Job
  
  Activities:
  
  Practice Operations Responsibilities

Directs ambulatory operations to optimize patient care and supports organizational goals.

o Directs improvements to patient-centered operations and technology processes.

o Drives Sinai Medical Group-wide internal and external strategic projects designed to remediate issues for impacted groups and improve quality, service, affordability, and/or operating efficiency.

o Makes recommendations and implements solutions to improve the performance of operations system processes.

o Consults with senior and executive management to identify relevant performance metrics to monitor the success of strategic improvement projects.

o Partners with revenue cycle to optimize charging, coding and reimbursement opportunities. sinaichicago.org

o Oversees quality metric processes, procedures, reporting and goals to ensure workflows align with system goals.

• Key Activities

o Ensures clinical teams use standardized tools to identify root causes of escalations.

o Collaborates with the revenue cycle department, providers and staff to optimize charge capture, billing and coding operations in all practice locations.

o Responsibility for quality improvement activities, monitoring and achieving goals in all practices and specialties, including but not limited to care gaps, specialty metrics and compliance with all system-wide initiatives.

o Reviews and aligns equipment and supplies across clinic locations, including EPIC integration where possible.

o Reviews and aligns supply chain management across clinic locations.

o Reviews and fixes charge capture and registration work queue errors and provides feedback and training to providers and caregivers as necessary.

o Reviews and monitors quality metric goals and device plans to workflows, barriers and challenges to meet system goals. Leadership and Change Management

Responsibilities

o Develops and/or directs strategy with stakeholders to identify factors contributing to business value.

o Ensures and develops standardized care delivery.

o Guides performance and develops contingency plans accordingly.

• Key Activities

o Partners with physicians and other clinical leaders to align key care delivery initiatives across Sinai Health System

o Provides oversight of all work streams

o Develops and documents standardized workflows to improve patient flow, schedule utilization, charge capture and patient access

o Ensures teams accomplish business objectives Planning and Implementation.

Responsibilities

o Directs…