Intervention Specialist, Healthcare

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings.

Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

• Patient Support:Provides immediate trauma-informed emotional support, advocacy,and resources to hospitalized patients following trauma, including connecting them with the clinical teamwhenappropriate,assisting with discharge planning, leading support and psychoeducation groups, and safety planning.
  
  Also, complete assessments and facilitate warm-handoffsto outpatient providers for ongoing care.

• Resources Navigation
  :
  
  Responds to trauma alerts,safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation tomitigateretaliationrisks.

• Outreach
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  Provides patient support, collaborating with teams, andengaginginintensivecommunity  addition, this includes making follow-up calls, connecting to resources,andsendingletters to patients that have been dischargedtoconnectthemto outpatient resources.

• Continuity of Care:Schedules patient appointments with the TRC, other Advocate internal resources,or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers.
  
  Participate in the facilitation of psycho educational and support groups.

• Assessments
  :
  
  Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services.
  
  It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.

• Record Keeping
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  Maintainsaccuraterecords of patient interactions and action plans.

• Collaboration
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  Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning,and continuity of care.

• High School Diploma or GED

• N/A

• Minimum of one year experience in social services

• Strong verbal and written communication skills.

• Ability to work collaboratively within a team and independently.

• Proficiency in Microsoft Office Suite.

• Strong organizational skills.

• Ability to handle difficult conversations andmaintainprofessionalism.

• Willingness to adapt to evolving job responsibilities.

• Full-time position (40 hoursper week), with flexibility to cover all shifts as needed.

• Reliable transportation to work several in the community and several days on site.

• Availability towork days, evenings, nights, weekends, and holidays.

• Reliable, punctual, and open to learning.
  
  Familiarity with and experience working in the designated service area.

• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.

• Passion for and dedication to serving the community.
  
  Excellent communication, collaboration, and rapport-building skills.

• Empathy-driven, service-oriented attitude.

• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
  
  Ability tolift upto 35 pounds unassisted; for heavier lifts,assistance from at least one other team member will be required.

• Associate's Degree

• 2or moreyearsrelated experience in social services.

• Epic or Red Hat experience

• Relationship building with community partners

• Previous supervisory experience.

• Experience working with trauma-affected populations.

• Bilingual - Spanish / English

Allresponsibilitiesand requirements are subject to possible modificationtoreasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to…