Pharmacy Support Specialist

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

The Customer Support Specialist will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

• Provides enrollment support for new PACE enrollees.

• Communicates pharmacy benefit information to network pharmacies contracted with facilities where Care Kinesis PACE participants reside.

• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.

• Provides help desk support to network pharmacies.

• Education PACE staff regarding Care Kinesis and network pharmacy processes for facility participants.

• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.

• Coordinates and sets up couriers to ensure timely medication delivery.

• Makes outgoing calls to ensure the participants have received their delivery.

• Embody Anew Health’s Core Values in all communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HS diploma required.

• Minimum of 2 years customer service experience preferably in a healthcare setting.

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.

• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.

• Must have a strong patient centered focus.

• Excellent communication skills, especially via phone.

• Excellent interpersonal and relationship building skills.

• Understanding of clinical terms and impacts.

• Able to multi-task and handle multiple priorities without sacrificing quality.

• Detail oriented and organized.

• Reliable.

• Efficient.

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating weekend schedule required approximately up to four times a year or as needed along with a rotating holiday schedule.

Travel may be required for special…