Patient Service Representative II

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.

Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago

• K.S.A.'s:
  High school graduate; some college preferred.
• Minimum two years’ experience in clinics or physician office environment.
• Knowledge of insurance coverages as well as managed care requirements.
• Excellent communication/listening skills.
• Ability to make quick, accurate decisions on a daily basis.
• Ability to handle stressful situations.
• Computer skills with experience utilizing Microsoft applications i.e. Outlook.
• Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
• Skillset that exhibits the ability to handle multiple decisions making.

• Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration.
• Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.
• Handles escalated or complicated issues with workflows.
• Mentors staff to assure consistency of department operations.
• Epic Super User Epic tester Develops Standard Operating Procedures.
• Cross trained in all aspects of operational functions.
• Participates in quality improvement activities.
• Reconciles Epic cash drawer as well as makes deposits for collections when appropriate.
• Order supplies for the areas within their scope.
• Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable.
• Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate.
• Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate.
• Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances.
• Monitors distribution of information to practice plans and other departments as appropriate.
• Other job functions as assigned.

• High School Diploma/GED (Required)

$19.50-$30.23 Hourly

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits:
  Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way.

We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond.

We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship.

This is a place where you can be your best, so we can…