Regional Behavioral Health Technician; Greenbrook

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared Neuro Star® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care-combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Location: Chicago, IL (Supports Chicago, Glenview & Hoffman Estates Centers)
Schedule: Full-Time | Monday-Friday, 40 hours/week
Pay Range: $22-$24/hour DOE + Full Benefits Package

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients.

• Make a Difference: Help patients improve their quality of life through innovative treatments for depression and mental health conditions.
• Competitive Pay: Starting at $22-$24/hour, based on education, experience, and qualifications.
• Comprehensive Benefits: Medical, dental, and vision coverage; 401(k) with company match; generous paid time off; and company-paid training and development opportunities.
• Professional Growth: Receive specialized training and certification in Transcranial Magnetic Stimulation (TMS) and Esketamine Therapy.
• Supportive Team Environment: Join a collaborative team dedicated to providing exceptional patient care and delivering positive outcomes.
• Schedule:
  Full-time, Mon-Fri, 8-hour shifts. Shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.
• Regional Coverage Role: This position supports our Chicago-area centers, including Chicago, Glenview, and Hoffman Estates. Reliable personal transportation is required for travel between centers.

Deliver Exceptional Patient Care

• Administer TMS and esketamine treatments according to clinical protocols
• Monitor patient responses and comfort during treatment
• Complete psychiatric rating scales and clinical documentation
• Provide compassionate support throughout the patient journey

Coordinate the Patient Experience

• Schedule appointments and manage patient flow
• Handle check-in and check-out procedures
• Maintain accurate electronic medical records (EHR)
• Support financial and administrative processes

Support Clinic Operations

• Assist with insurance and billing processes as needed
• Help ensure efficient daily clinic operations

Education & Experience

• High School Diploma, Associate's Degree, or equivalent clinical certification (Required)'
• Bachelor’s Degree in Psychology, Social Work, Human Services, or a related field (Preferred)
• Experience in fast-paced patient-facing, customer service, or healthcare environments
• Stable and consistent work history
• Healthcare experience or internship equivalent to one year (Preferred)

Technical Skills

• Experience with Microsoft Office
• Familiarity with EHR systems (AdvancedMD and Salesforce preferred)
• Strong written and verbal communication skills

Additional Requirements

• Ability to stand for extended periods
• Must be willing and able to travel between Chicago-area clinic locations as needed to meet business and operational needs.
• Reliable transportation
• Basic Life Support (BLS) certification (provided upon hire).

Patient-Focused: You genuinely care about helping others and creating a positive experience for every patient.

Proactive & Adaptable: You take initiative, solve problems, and confidently communicate with patients, providers, and teammates.

Detail-Oriented: You stay organized, accurate, and dependable in a fast-paced healthcare environment.

Team-Oriented: You enjoy collaborating with others and contributing to a supportive, mission-driven culture.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

* Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal…