Conference Services Manager

** About Four Seasons:
** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
** About the location:
** Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa.

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
** Join Our Team
** We invite you to apply to join our leadership team at the Four Seasons Hotel Chicago Team as Conference Services Manager!
** Our Open Opportunity
** The Four Seasons Hotel Chicago is seeking candidates to join its Catering and Conference Services team as a Conference Services Manager. The Conference Services Manager is responsible for planning, coordinating, and executing all aspects of conferences, meetings, and special events at our luxury property. This role ensures that every event reflects the hotel’s commitment to exceptional service, attention to detail, and personalized experiences for high-profile clients.
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* What You Will Do:

*** Serve as a primary point of contact for corporate conferences, meetings, professional teams & entertainment once contracted through post-event follow-up.
* Manage all aspects of events, including the room setup, catering and other special requests
* Oversee the execution of events/stay and troubleshooting any issues that may arise
* Work cohesively with the culinary, banquets, front office and the operational team to deliver seamless service
* Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups
* Forecast food & beverage events for assigned groups
* Manage guestroom blocks to assigned groups & provide updates during group pick up meeting
* Communicate and provide solutions to clients about rooms and food & beverage attrition
* Provide excellent customer service and manage customer expectations
* Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
* Maintain budgets, communicating to clients about estimated expenses
* Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports
* Conduct pre-conference meetings and post-event meetings
* Lead Planning Site Visits
** Preferred Qualifications and Skills
*** We are looking for individuals who have a thorough knowledge of guest service, cost control, labor control, merchandising, and accounting.
* Applicants are required to have one to two years previous employment in a related position.
* A college degree is preferred.
* Previous experience in a luxury hotel, or similar environment
* Requires attention to detail and problem-solving skills, as well as a passion for customer service.
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