Hotel Front Desk Receptionist

Holiday Inn Express Vermilion
• Vermilion, OH, US

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent

$15 - $15.50 hourly

Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.