Bar Manager

Summary

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Salary Range: $65,000-$72,000

This position reports to the Director of Food & Beverage and will be responsible for managing Elevations as a successful profit center, in line with the outlet's operating concept and Hyatt standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the restaurant.

• Administration
  • Prepare and update the bar's operations manual.
  • Conduct effective daily pre-shift and monthly department meetings
  • Ensure efficient communication between team colleagues and other departments of the hotel.
• Customer Service
  • Ensure that all colleagues at the bar provide exceptional guest service at all times.
  • Handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Implement and monitor an effective training program to support the ongoing development of all colleagues.
• Financial
  • Ensure that the monthly forecasted food and beverage revenues are achieved.
  • Maximize colleague productivity through flexible scheduling in order to meet the financial goals of the outlet as well as the expectations of the guests.
  • Drive revenue growth by developing new revenue streams, creating innovative specials, and implementing strategic promotional initiatives.
  • Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance and inventory taking as required.
• Marketing
  • Constantly evaluate F&B trends, vendors and other bar operations to make sure that the hotel's own operations remain competitive and cutting edge.
  • Assist in the implementation (where appropriate) of marketing programs, including frequent-dining programs.
• Health and Safety
  • Ensure that employees follow all hotel, company and local policies and regulations.
• Operational
  • Establish and oversee consistent implementation of service standards and training.
  • Hire, train, empower, coach/counsel, performance reviews and development of colleagues within the team.
  • Scheduling & payroll
  • Develop an outstanding beverage selection that is competitive in the local marketplace.
  • Work with the Engineering and Housekeeping Manager to ensure that the outlet is clean, properly maintained and cared for.
  • Carry out any other reasonable duties and responsibilities as assigned.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• At least 5 years' experience in a senior role in a food and beverage with proven leadership skills.
• Hotel/Hospitality degree is an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Clear concise written and verbal communication skills in English - Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.
• Working Conditions
  • While performing the duties of this job, the colleague is regularly required to sit; stand; bend; walk; reach, pull, use hands or finger; or feel objects, tools or controls; may need to lift boxes (up to 30 lbs).
• Open availability (including evenings, weekends,…