Food and Beverage Manager - Waldorf Astoria Chicago

Job Description

Food and Beverage Manager - Waldorf Astoria Chicago (HOT0

CBQ2)

Waldorf Astoria Chicago, 11 East Walton, Chicago, 60611

Waldorf Astoria is looking for a Food and Beverage Manager to join the food and beverage team in Chicago's Gold Coast!

This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 318 rooms, 8,500 square feet of banquet space, and four food and beverage outlets, including a restaurant, cocktail lounge, cafe, and in-room dining.

In this role, you will oversee the hotel's speakeasy, Bernard's, managing a team of 10+, reporting directly to the General Manager of Restaurants & Bars, and assisting in the other three food and beverage outlets as needed.

The ideal candidate will be an energetic leader with a talent for driving high standards, a passion for creating personalized experiences, and a champion of a positive culture. At least two years of bar and beverage experience in an upscale/fine dining environment is required. Prior experience in a union environment and luxury hotel is a plus.

• Assist in leading, directing and managing all outlet operations, including restaurant budgeting and forecasting, strategic planning, implementing and complying with company policies and brand standards, overseeing sales and marketing initiatives, responding to guest inquiries and resolving concerns, and meeting participation and facilitation goals.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling, and recognizing and rewarding department heads.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurement.
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Ensure guest and team member satisfaction.
• Serve and act as Restaurant General Manager in his or her absence.

We look for demonstration of these values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best‑in‑Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• The annual salary range for this role is $65,000 – $75,000 and is based on applicable and specialized experience and location.