Director of Sales & Marketing

Come join our Boutique Hotel located on the Gold Coast of Downtown Chicago! Poised against the vastness of Lake Michigan, Thompson Chicago, by Hyatt, takes center stage on the iconic Gold Coast. Boasting 247 spacious guest rooms and suites, come lead our dynamic sales team.

Thompson Hotels – Thompson Chicago, US - IL - Chicago

Posted:
Feb 11, 2026

Pay: $ - $ per year

Date posted: February 9, 2026

The Director of Sales directs all aspects of sales including analyzing and achieving strategic objectives and business growth potential. Direct staff, sales, sales & marketing expenses, along with training and managing the growth of sales team.

• Develop pricing and market strategies with the General Manager and Revenue Manager, constantly monitoring competition and marketplace; be prepared to react under fluctuating market conditions.
• Prepare and execute annual marketing plan, promotion and advertising plans covering sales, food and beverage events, hotel promotions, media relations as well as participating in multiple property campaigns.
• Design plans and materials for promotions and public relations.
• Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average, negotiating as needed within established guidelines.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Compile lists of prospective clients for use as sales leads from various sources.
• Solicit new and repeat guest room and meeting business.
• Maintain client base of key accounts and conventions.
• Determine guest needs, space availability, and meeting details.
• Make outside sales calls and telemarket to obtain business; utilize site inspections and on-site luncheons to book business.
• Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the hotel remains in a competitive position.
• Evaluate a potential piece of business for profitability and overall benefit to the hotel.
• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
• Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes.
• Review function contracts prior to distribution to client and hotel staff.
• Follow-up on the progress of groups booked.
• Generate thank-you notes to clients after functions with prompt follow-up of negative client feedback as needed.
• Represent hotel in community affairs and industry‑related events.
• Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed.
• Hold a daily pre‑shift meeting with staff to prepare for each daily activity and review any variations with management and staff.
• Consistently monitor the performance of associates on an ongoing basis and provide feedback/counseling as needed.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to guests and the hotel.
• Conduct frequent hospitality audits to ensure staff conduct themselves appropriately for the department.
• Promote open channels of communication between all hotel departments.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process and address the needs identified by associates.
• Accountable for the financial performance of the department with emphasis on achieving or exceeding predetermined booking goals.
• Prepare 30‑60‑90 Day Revenue Forecast on a monthly basis for presentation.
• Holds department meetings and attends inter‑departmental meetings.
• Determine the requirements for and follow‑up on special groups, VIPs, etc.
• As needed, check banquet functions prior to guest arrival and make personal contact with client at the time of function, properly introducing service staff who will handle the event.

College education and/or 3–4 years of sales management experience is required. Prior Hyatt and/or lifestyle hotel experience is preferred.

Full‑time

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Monday to Friday

25% (Preferred)

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.