Banquet Manager

Hotel:
Chicago Magnificent Mile (ORDHA), 505 N Michigan Ave, 60611

Reports directly to the Director of Food & Beverage.

Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community.

Coordinates functions and activities with other department heads and Food and Beverage department heads, as appropriate.

Interacts with all Banquet Staff and other departments as appropriate.

• Oversees the setup of functions including checking the physical layout of the room, providing the Servers with the proper set‑up information and posting updated function sheets in the Banquet Kitchen.
• Oversees the service of the functions assigned by the Director of Food & Beverage to ensure the success of the function and staff adherence to all service rules.
• Meets individual hosts and makes themselves accessible to the host for any needs that may arise.
• Closes all banquet checks following the function.
• Oversees the cleanup of all functions and ensures the proper removal and storage of the hotel linen and rented linen.
• Reports all incidents to the Director of Food & Beverage.
• Monitors side jobs of servers daily.
• Performs side work as assigned.
• Oversees proper cleanup, handling and storage of all props, specialty china, and specialty linen.
• Checks pantries and storage areas daily and maintains cleanliness.
• Checks function rooms for maintenance issues and reports to Engineering Department.
• Checks grooming of service staff.
• Assists Director of Food & Beverage in the annual evaluation of banquet servers.
• Supervises bar staff and service staff on a daily basis.
• Attends BEO meeting, daily F&B briefing, and 10‑day meeting as required.
• Assists in the training and documentation of training for all Banquet staff.
• Perform other duties, tasks and special projects as assigned.

• High School Degree or Equivalent.
• At least 2 years’ experience in a banquet management position within a similar size, luxury brand hotel.
• May be required to work nights, weekends, and/or holidays.
• Strong oral and written communication skills.
• Ability to motivate and manage others.
• Good organizational and planning skills.
• Follow verbal and written instructions, ability to communicate with supervisors and co‑workers.
• TIPS certification required.

• Ability to work over 8 hours when business demands are high, flexible hours.
• Strong interpersonal and problem‑solving abilities.
• Proficient use of Microsoft Office (Word, Excel, PowerPoint) and other computer programs.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize delegated work and follow through.
• Ability to be a clear thinker, remain calm and resolve problems using sound judgment.
• Ability to work under pressure, meet guest/co‑workers needs and be courteous.
• Ability to comprehend instructions.
• Ability to work cohesively with co‑workers as part of a team.
• Ability to multi‑task.
• Ability to be a team player.
• Ability to maintain confidentiality of all employees, guests and hotel information.
• Ability to answer all phone calls using the proper phone etiquette of Hotel Inter Continental Standards.
• Must maintain a highly positive and friendly image that will reflect well on the hotel’s overall appearance.
• Excellent organizational and communication skills.
• Must be conscious of cultural differences.

At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department‑specific training regarding equipment and procedures.

The salary range for this role is $37.61 to $40.74.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Who we are:

As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know‑how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.