Bellperson - DoubleTree Hilton Hotel Chicago Magnificent Mile

Double Tree by Hilton Hotel Chicago Magnificent Mile is looking for a Bellperson to join their amazing team!

Tucked between Magnificent Mile shopping and Navy Pier attractions, our location makes exploring Chicago easy. We’re a 10‑minute walk from 360 CHICAGO, Millennium Park, and the CTA Red Line.

This person is responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Pay: $15 per hour

Shift Pattern: 7 am – 3 pm and 3 pm – 11 pm (must be available for both shifts)

Availability: Union Position which requires complete open availability (days, evenings, weekends, holidays). We are NOT able to accommodate schedule restrictions and full‑time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.

• Access to your pay when you need it through Daily Pay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best‑in‑Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education: access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
  
  Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Drive property‑designated vehicles to and from guest destinations such as guest rooms or local airport, as needed
• Assist in the maintenance, appearance and functionality of equipment

We look for demonstration of the following values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Double Tree Magnificent Mile

Full‑time

Double Tree by Hilton

Guest Services, Operations, and Front Office