Lobby Concierge

About Us

Imagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers.

This unmistakable inspiration comes to life with our historic facade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930's, male design city depicts an exciting atmosphere of change. The building has been home to many stories in an illustrious past. Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms.

Now we're inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Assist with guest needs and requests to ensure positive guest experience.

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.

• Provide directions to hotel facilities or events.

• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.

• Maintain current information and materials regarding hotel, services, and attractions.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job duties as assigned.

• One year experience in a public contact position.

• Hotel experience preferred.

• Ability to establish and maintain effective working relationships with guests and associates.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Salary Range: $26.50 - $26.50 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through Eye Med. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.

HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.