Luxury and Consortia Travel Sales Manager

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute.

Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Actively sells to consortia and travel industry segments with the goal to meet and exceed hotel revenue goals. This role is responsible for managing the relationship of travel industry and consortia accounts located locally and nationally and working with the Hotel brand leaders and channels. Effectively communicates internally and externally through various methods and across all departments. The primary intent is to drive revenue for the hotel in all leisure segments.

Leadership

• Proactively prospects and solicits, working all accounts to produce the highest greatest amount of revenue possible in line with yield management practices, providing a high level of service to build strong relationships and repeat business.

• Leads by example and holds self-accountable for goals and revenue production, creative selling strategies and client engagement.

• Produces reports on a timely basis.

• Positive interaction and providing information to other hotel departments to ensure smooth customer service experiences and delivering on promises.

• Achievement of a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

• Participants in revenue management discussions and stays aligned with hotel’s overall goals.

• Shows initiative, proactive approach and can work independently.

Direct Sales

• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.

• Strategically works with GSOs to ensure maximizing opportunities to communicate with travel managers, agents and travelers with new and existing accounts.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts when necessary.

• Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.

• Understands the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

New Account Development

• Captures competitor's accounts through networking, research and Hotelligence reports to target and solicit those most probable to generate new business. Acquires referrals from existing accounts:
  Follows up on all leads within 24 hours of receipt to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.

• Continually targets and prospects for new business using individual creativity and innovation.

Revenue Management

• Works closely with Revenue Manager and Director of Sales and Marketing to agree upon pricing/rates and create packages to meet hotel revenue goals.

• Understands revenue management functions and account profitability.

Account Service and Management

• Maintains well-documented, accurate, organized and up-to-date file management system to serve client and employer in the most expedient, organized and knowledgeable manner.

• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

• Develops…