Banquet Set up Attendant

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit 

The ability to model Choice's Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Banquet set up attendant is set up, breakdown/strike meeting rooms in accord with our banquet event orders for the purpose of meeting and exceeding our guest expectations in a prompt, courteous, and pleasing manner.

Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly

Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business

Coordinates servicing of special customer requirements through other departments and outside sources as required

Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation

Set up of furniture, seating, and equipment according to customer specifications and hotel standards

Contributes to the general upkeep of function rooms and related public areas

Ensures that floors, walls, and equipment are clean in function rooms

Removes debris from public areas

Stores all banquet furniture and equipment following event

Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement

Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment

Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

Communicates and demonstrates the service brand behavior to other employees

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Performs other duties as required to provide the service brand behavior and genuine hospitality

Requirement/Skills

Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

Strong verbal communications skills

Ability to read and interpret detailed banquet and event orders as it relates to space set up

Ability to read and interpret instructions

Physical Demands

Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally

Ability to maneuver up to 150 pounds, occasionally, for short periods of time

Able to set up and take down tables, chairs, stages and other banquet meeting fixtures

Ability to push and pull carts weighing up to 200 pounds

Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere…