Front Office Supervisor

Front Office Supervisor page is loaded## Front Office Supervisor locations:
Chicago IL - Radisson Blu Aqua Chicago time type:
Full time posted on:
Posted Yesterday job requisition :
R21358

Choice Hotels International, Inc (NYSE:

CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.

The ability to model Choice’s Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary    The role of Front Office Supervisor requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction; overseeing PBX and Front Office Operations.

Receives and processes incoming guests    Ensure a delightful, seamless arrival and departure for our guests.  Greets guest and processes hotel registration and other transactions  Keeps current on hotel accommodations, services and local attractions  Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction  Records resolutions to guest complaints on the “Make it Right” log  Works with other departments as appropriate to arrange for services requested by the guest  Stays current with developments in the hotel by reviewing and updating the communication log  Prepares end of shift summaries and communications for management and other shifts  Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program  Makes reservations in accordance with hotel’s yield management practices  Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards  May be responsible for answering and fielding all calls to the hotel, both internal and external  Identifies and records special billing instructions and notifies Accounting  Obtains appropriate approvals and signatures for guest transactions  Follows hotel policy on cash banks  Maintains confidentiality of guest information      Supervises Front Office Operation and Employees    Assists Management in scheduling, training and evaluating front office employees  Provides on-going feedback and guidance to front office employees  Monitors front office processes and suggests improvements to management  Serves as model of exemplary customer service for other front office employees  Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting  Completes detailed shift reports  Pro-actively prepares for hotel events to provide great customer service  Stocks and replenishes front office tools and materials    Develops and implements strategies and practices which support employee engagement    Communicates performance expectations and provides employees with on-going feedback  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential    Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.  Listens, apologizes with empathy,…